FAQS

How It Works

Q: What types of products work best for my business?

Click on any of the “Start a Project” buttons to be brought to our unique, interactive, and educational project designer and checkout tool. Select the product type you’d like, upload any design assets you have for your brand (logos, colors, fonts, or a style guide if you have one), and pay a design deposit to get started! If you need help with designing a logo or other branding assets for your business, you can opt into those design services as well.

Q: What happens after I order my products online?

Once you check out, your design request is sent to our graphic design team. One of our talented designers will create a draft, or proof, of your final design. Once it’s complete, a link will be sent to you to review the design online. Some sign products allow for a number of design revisions. After you approve a final design online, we will redirect you to a link where you can pay a production deposit and schedule your installation. Afterwards, the design is sent to our state-of-the-art production facility to be printed and fabricated.

Q: How will I know if my order was received?

You will receive an email from us confirming your order; this is sent to you upon checkout. A member of our design team will reach out if they need clarification on your design request.

Online Ordering

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout. We also accept payments via PayPal.

Q: Can I finance my wrap or lettering project?

We offer financing options through a number of buy-now, pay-later programs. Please reach out to us for more details.

Q: Do you price match?

Yes, we will price-match your project if you provide us a detailed estimate from another provider.

Q: What if my organization is tax-exempt?

Please send a copy of your tax exemption certificate tohelp@onthespotsignage.com

Products and Materials

Q: What type of product will work best for my business?

Magnets, lettering, and wraps are all great investments, no matter the size of your business. Magnets are a budget-friendly option that are typically a short-term branding solution. They are great for start-up businesses, new businesses and business owners who use their personal vehicle for work purposes, and don’t want to advertise their company all the time (magnets are easily removable) Lettering is a more professional, longer-term branding solution that establishes the legitimacy of your brand. Lettering balances affordability with advertising impact, all while making your business stand out from the competition as professional and established. Wraps (both partial and full wraps) are best for established brands who are ready to take their jobsite and road presence to the next level. Wraps are a mobile billboard that captures the attention of thousands daily as you drive. Although wraps are a more costly option, they also have the highest ROI of all other fleet graphics options.

Q: Why is On The Spot more expensive than other competitors?

Many sign shops use subpar calendared materials without telling customers, in an attempt to undercut the competition. On The Spot uses higher-quality cast materials which cost more to produce, but create a more durable product. On The Spot’s online ordering system is built from the ground-up to save you time. Give us your design ideas and let us handle the rest. Our on-site installation saves you hundreds in reclaimed labor costs and productivity since you don’t have to transport a vehicle to us.

Q: How long will my lettering or wrap last? How durable is the material that On The Spot uses?

Durability is a factor that will vary with signage material (cast vs. Calendared materials), as well as the sign’s environment and the conditions the sign is used in. To enhance each product’s durability, we use the highest-quality cast materials available for all of our products. We do not recommend using calendared materials for long-term durability, but will quote jobs with the material on request.

Q: What is the difference between cast and calendared vinyl?

In short, cast film is high-quality and slightly more expensive, whereas calendered films are more economical and only suited for temporary applications. Cast film is more resistant to weather abuse and UV damage, making it perfect for long-term applications like vehicle graphics. Calendered film tends to shrink and crack over time and does not last outdoors in the long-term, which reflects poorly on your business as they begin to degrade or fail altogether. Do your current graphics look shrunken, faded, or cracked? Your current sign shop likely used calendered material in order to give you a better price, but failed to mention that the decals wouldn’t last! On average, cast film is approximately 30% more costly than calendared vinyl but is well worth the extra price (even on ‘shorter-term’ leased and rented vehicles on which decals will be removed after only a few years).

Q: Will the printed sign look exactly like the design displayed on my monitor?

We use state-of-the-art Latex printers, materials, and technologies to obtain the best results – including colors – when producing your project. Because color settings will vary from monitor to monitor, we cannot guarantee that your printed sign will look exactly like what you see on your monitor when you approve your proof. Our printers are calibrated on a weekly basis. If you provide our design team with a brand/style guide with specific color codes or Pantone spot colors, we will attempt to match them as closely as possible.

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